“That’s not what I ordered.”
Document visible condition, model, size and included accessories before dispatch. Keep the photo alongside the listing and order details.
For Shopify & Amazon FBM sellers
Fight “not as
described” with
more than
your word.
You know what you packed. Make it easier to show. Signed packing and return photos give your next dispute a checkable record of the item’s condition.
Early access
Built around your selling workflow
EVIDENCE STARTS HEREEXAMPLE RECORD
Order #10482Packing record
01 / Before the box closesCondition + contents
- Item details
- Console · cable included
- Capture record
- Device-signed original
- File integrity
- Check against the original
A record to support your side of the story.
Illustrative workflow. Not a verified photo or a live order.
For the details
that cost you money
ElectronicsApparelCollectiblesCosmetics
The order left. The argument didn’t.
Capture the details
before they’re disputed.
For growing sellers doing $500K–$10M a year, the packing station can be the best place to start an evidence trail. Keep a record at three moments that matter.
“I sent back the same one.”
Capture visible serial numbers or identifying details at packing and return intake. Compare what you shipped with what came back.
“It arrived like that.”
Record seals, tags and visible wear at both ends of the return. Build a clearer timeline when the item’s condition is contested.
How Rialiti works
A small step at packing.
A better record later.
Get early access to signed packing and return photos. Capture the details while the item is in front of you, then keep the original record for when you need it.
Photograph the order.
Take photos through Rialiti before sealing the parcel. Capture the item, its identifying details and everything included.
Keep it with the order.
Keep original photos and their signed capture records alongside your order reference. Repeat at return intake to compare what left with what came back.
Build your evidence packet.
Use relevant photos alongside the listing, tracking and customer messages in the dispute process your platform supports.
Signatures support checks of capture origin and original-file integrity. They don’t prove delivery or guarantee a successful dispute.
Rialiti for sellers
The next dispute
starts with the
next order.
Get Rialiti for your store. Add a checkable record of condition and contents to your packing and returns workflow.
- Designed for Shopify and Amazon seller-fulfilled operations
- Focused on packing evidence and contested returns
- No payment, commitment or integration required to join
CHOOSE YOUR PHONE
Get Rialiti.
Choose your store to get started.
Early access
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A few honest answers
Evidence, explained.
Will signed photos win my chargebacks?
No outcome is guaranteed. Photos can help document visible condition and contents, but the card issuer evaluates the full case. A signature doesn’t establish that a claim is fraudulent. Keep your listing, fulfillment records, tracking and customer communications too. Read Shopify’s chargeback guidance.
What does the signature actually verify?
Rialiti’s capture technology uses a device-signed record of a photo’s file hash. An exact-file match supports checks of capture origin and whether those original bytes changed. It does not prove the scene is truthful, what happened outside the frame, or what was delivered. A visually similar or edited copy is not the same as a verified original.
How is this relevant to Amazon FBM sellers?
Keep signed packing and return-intake records for seller-fulfilled orders. Amazon’s eligible SAFE-T claims, A-to-z claims and card chargebacks have different rules; the workflow must fit the specific process. Amazon recommends photos and supporting documentation for eligible SAFE-T claims. Rialiti is not an Amazon integration or an endorsement. Read Amazon’s SAFE-T guidance.
How do I get a download invitation?
Choose App Store or Google Play above, then fill in the invitation form. We’ll email an invitation with installation details, supported devices, and any pricing or access terms before you start. Requesting access is free and does not commit you to a purchase. Signing up does not install the app or connect your store.